Key Responsibilities:

• Analyze client usage patterns and prioritize outreach efforts
• Distribute relevant content to clients based on thorough research / understanding of their interests
• Manage all inbound communication channels (email, chat and phone) to field product questions, demonstration requests and other general inquiries
• Build company & product expertise to help customers in an educated, fast and self-sufficient manner
• Schedule training sessions that result from your conversations for members of the Customer Success team

Required Experience and Qualifications:

• BA/BS degree
• Desire to work in a fast-paced work environment with aggressive deadlines
• Excellent verbal and written communication skills
• Even better listening skills
• Impeccable attention to detail and organizational skills
• Working knowledge of/interest in technology, venture capital and emerging industry trends is a plus
• Comfort with MS Office, Google Apps and willingness to learn Salesforce